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We talk to a lot of publishers. Here are the Top 5 Support Sovrn FAQ’s.

We’re excited you’ve joined our community of Publishers. To save you time, below are the top 5 frequently asked questions we hear.

1.  Why are ads not showing on my site?

Your ad tags have not yet been aligned to our network of demand sources:
Once your new tag is created, it will be sent directly to our Ad Operations Team who will align all current demand partners. This process may take up to 48 hours, so we ask that you remain patient as we finalize your tags.

2.  Why am I seeing such a low fill-rate?

The probable cause is that your price floors are too high causing our demand partners not to bid on ad requests coming from your ad tags:
Setting price floors is tricky.  We recommend starting with $0 or $.05 for a couple
of weeks to get a baseline, and then increasing them by $.05 every 4 days to see at what floor price your revenue is highest.

3.  I’m seeing ads that I don’t want on my site.

The only way to remove a particular ad is to identify the demand (advertising) source of where it came from (campaign).  Follow these steps to find the Campaign ID (CID):

Chrome

1.    Right Click on the empty area of the browser’s window
2.    Click on Inspect Element
3.    Click the little magnifying glass in the top left of the Inspect Element window
4.    Now, click on the bad ad. This should pull up the code for the tag in the Inspect Element window.  Keep opening the lines of code (downward) until you see a line that is in green. If you send a screen shot of that to our support team (support@sovrn.com), we can trace the demand source and remove it from your tags.

FireFox

1.    Right Click on the empty area of the browser’s window
2.    Click on Inspect Element
3.    On the top left of the Inspect Element screen, click the little box with an arrow in it, clickdirectly on the ad. Keep opening the lines of code (downward) until you see a line that is in green. If you send a screen shot of that to our support team (support@sovrn.com), we can trace the demand source and remove it from your tags.

4.  I haven’t been paid yet, why?

All payments are issued on the 2nd business day of the month and will hit your account by the 10th of the month depending on your payment preference and bank. To be eligible for payout, your earnings balance must break the required $25 threshold for payout by the end of the payment period. Sovrn payment periods are each calendar month, so for example, if your earnings for June exceed $25, your payment will be issued on the second business day of August. This is a net36 payment cycle, where payments are issued within 36 days of the close of a payment period.

5. Do you have mobile/responsive tags?

At this time, Sovrn does not offer a tag that is truly “mobile-responsive” however, our 300×250 Display tag works on display as well as mobile devices and performs very well on both.

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